Shipping & Delivery
Shea butter is susceptible to hot and/or warm temperatures so it is important to ensure that you are available to receive your product when it is delivered. If product melts as a result of exposure to extreme temperature, resolidify by refrigerating. Product softening does not change benefits to the skin.
If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours. Orders made over the weekend or on a public holiday will be processed the following business day.
If for any reason you're unhappy with your product, contact us immediately and we'll be happy to fix it. We'll either provide a full refund (including shipping) or exchange the item.
Please contact us via email at firstname.lastname@example.org with your name, order number, and your reason for requesting a refund and we'll respond within 24 hours.